1. Background

a) This Privacy Policy is an electronic record as defined under the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules thereunder.

b) This Privacy Policy is issued by Balaji Agarbatti, with its registered place of business at [Insert Your Business Address Here] (“Company”, “we”, “us”, or “our”).

c) This policy explains:

What personal data we collect from users of our website/platform,
How we use, store, and protect that data,
With whom we may share such data, and under what circumstances.

d) The terms “you”, “your”, or “user” refer to any person interacting with our website, mobile application, or communicating with our brand. “We”, “us”, “our” refer to Balaji Agarbatti and any authorized personnel working on our behalf.

e) This Privacy Policy must be read in conjunction with our Terms & Conditions, available on our website.

f) We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

g) By accessing or using our website/platform, you agree to the terms outlined in this Privacy Policy.

2. What Constitutes Personal Information?

“Personal Information” means any data that can identify an individual, either on its own or in combination with other data, such as:

Full name
Email address
Contact number
Date of birth
Mailing address and postal code
Payment information (credit/debit card, UPI, net banking, etc.)
Login credentials or passwords
IP address or device information
Call records or user support communications
Any other information you share during surveys or interactions

3. What Information Do We Collect?

When you use our website or services, we may collect:

Browsing and device data (IP, location, cookies)
Transaction or purchase history
Contact and registration details
Survey responses, feedback, or reviews
Third-party data, where authorized
Information collected through contact forms or during customer support
Preferences, hobbies, and demographic details (as shared by you)

4. How We Use Your Information

We use your personal data for purposes including but not limited to:

Processing and fulfilling your orders
Customer service and support
Communicating offers, order status, or promotions (with your consent)
Improving user experience and website functionality
Legal and compliance purposes

We collect and process data:

Based on your explicit consent,
As required to fulfill contractual obligations,
In accordance with applicable law.

5. Disclosure of Information

We do not sell or rent your personal data. However, we may share information with trusted third parties:

For order processing or logistics
For payment gateway operations
For customer support or marketing (with consent)
When legally required by authorities or law enforcement
For detecting or preventing fraud, abuse, or violations

Any third-party service providers are contractually obligated to keep your data confidential and use it only for the agreed purposes.

6. Cookies & Tracking

Our website uses cookies to:

Enhance user experience
Analyze usage and performance
Store session and cart data

You may accept or reject cookies in your browser settings. Rejecting cookies may limit your ability to use some features on our platform.

7. Your Rights

As a user, you have the right to:

Access the personal data we hold about you
Request correction of incorrect or incomplete data
Request deletion or withdrawal of consent
Opt-out of marketing communications
File a complaint or request clarification via our grievance mechanism

To exercise these rights, you may contact us at the details provided below.

8. Security Practices

We take data security seriously and follow reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure. We are committed to notifying users and legal authorities of any significant data breach, as required by law.

9. Opting Out of Marketing Communication

If you no longer wish to receive marketing emails or updates from Balaji Agarbatti, you may unsubscribe at any time by writing to support@balajiagarbatti.com.

10. Third-Party Links

Our platform may contain links to third-party websites. These websites are governed by their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing their privacy terms before engaging with such platforms.

11. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India, and any disputes shall fall under the jurisdiction of the courts located in [Insert Your Business City, e.g., Ahmedabad, Gujarat].

12. Grievance Officer

For any concerns or grievances regarding your data, please contact:

Name: [Mr Suket Thakkar]
Email: sales@balajiperfumworks.com
Phone: +91- 98240 – 99423
Address: [patel bhailalbhai shanabhai estate, badiyakaka road,anand]